Delivery - Returns

We currently use the UPS for local and International Delivery. Postage costs are calculated on weight and size and we offer two options with in these calculations.

Normal shipping will always include Insurance, Tracking and signed for delivery. (Certificada)

 

You can get access to UPS website at www.ups.com for tracking

If you have a preferred courier, like DHL,Fedex,Parcel2Go and wish to arrange your own pickup from us we will securely and safely pack your products for free

Returns are accepted for all goods within 7 days of receipt if wrongly sent or defective . The customer is responsible for return postage costs. If a unit is found to be faulty it will be replaced including postage fee or monies refunded. All warranties are the responsibility of the manufacturer and assistance will be given with the manufacturers at all times. Goods which have been abused, incorrectly installed or operated in terms other that the products specifications and environments will be subject to repair or replacement at cost to the customer. It is strongly recommended that postal insurance is taken out on hi cost   goods, we are not responsible for goods lost or damaged in transit.

Return address is please notify us by email of telephone for Returns Number first.

Prism Solar, FAO Callum Dawson , Raval Dels Sabres No3 , Santa Barbara, 43570 , Tarragona Spain.